Executive Housekeeping Manager
Overview:
Sunday River Resort is seeking an experienced and dynamic Executive Housekeeping Manager to join our team at the Jordan Hotel. The Executive Housekeeping Manager will oversee all aspects of housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Leadership and Team Management
Lead, mentor, and supervise the housekeeping team, including hiring, training, scheduling, and performance management.
Foster a positive and collaborative work environment to ensure teamwork and excellence in service delivery.
Cleaning Operations
Develop and implement cleaning procedures and standards for guest rooms, public areas, and facilities.
Conduct regular inspections to ensure adherence to cleanliness standards and address any deficiencies promptly.
Inventory and Budget Management
Manage inventory of cleaning supplies, linens, and amenities, and oversee procurement as needed.
Develop and manage the department budget, implementing cost-saving measures while maintaining quality standards.
Guest Satisfaction
Ensure guest rooms and public areas are maintained to the highest standards of cleanliness and presentation.
Address guest feedback and complaints promptly and effectively, striving to enhance guest satisfaction and loyalty.
Safety and Compliance
Ensure compliance with health and safety regulations and industry standards.
Implement procedures to minimize accidents and ensure the safety of guests and staff.
Collaboration
Work closely with other departments, such as the front desk, maintenance, and food and beverage, to coordinate services and ensure a seamless guest experience.
Training and Development
Provide and participate in ongoing training and development opportunities for housekeeping staff to improve skills and enhance performance.
Enviornmental Sustainability
Implement eco-friendly practices and initiatives to reduce the hotel's environmental footprint.
Qualifications:
Previous experience in a housekeeping management role, preferably in a hotel or resort setting.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to maintain high standards of cleanliness and guest satisfaction.
Knowledge of health and safety regulations and best practices.
Strong organizational and problem-solving skills.
Flexibility to adapt to changing business needs and priorities.
Bachelor's degree in Hospitality Management or related field preferred.
Compensation & Benefits
Wage ranges from $55k to $68k, depending on experience, with opportunities for professional growth and advancement.
Team Member Perks include:
Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
Resort discounts on lessons, equipment rentals, dining, retail, lodging, and spa
End-of-season service and loyalty bonus
Eligibility for affordable team member housing
Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.Estimated Salary: $20 to $28 per hour based on qualifications.
Sunday River Resort is seeking an experienced and dynamic Executive Housekeeping Manager to join our team at the Jordan Hotel. The Executive Housekeeping Manager will oversee all aspects of housekeeping operations to ensure the highest standards of cleanliness, comfort, and guest satisfaction. This role requires strong leadership skills, attention to detail, and the ability to work in a fast-paced environment.
Responsibilities:
Leadership and Team Management
Lead, mentor, and supervise the housekeeping team, including hiring, training, scheduling, and performance management.
Foster a positive and collaborative work environment to ensure teamwork and excellence in service delivery.
Cleaning Operations
Develop and implement cleaning procedures and standards for guest rooms, public areas, and facilities.
Conduct regular inspections to ensure adherence to cleanliness standards and address any deficiencies promptly.
Inventory and Budget Management
Manage inventory of cleaning supplies, linens, and amenities, and oversee procurement as needed.
Develop and manage the department budget, implementing cost-saving measures while maintaining quality standards.
Guest Satisfaction
Ensure guest rooms and public areas are maintained to the highest standards of cleanliness and presentation.
Address guest feedback and complaints promptly and effectively, striving to enhance guest satisfaction and loyalty.
Safety and Compliance
Ensure compliance with health and safety regulations and industry standards.
Implement procedures to minimize accidents and ensure the safety of guests and staff.
Collaboration
Work closely with other departments, such as the front desk, maintenance, and food and beverage, to coordinate services and ensure a seamless guest experience.
Training and Development
Provide and participate in ongoing training and development opportunities for housekeeping staff to improve skills and enhance performance.
Enviornmental Sustainability
Implement eco-friendly practices and initiatives to reduce the hotel's environmental footprint.
Qualifications:
Previous experience in a housekeeping management role, preferably in a hotel or resort setting.
Strong leadership and team management skills.
Excellent communication and interpersonal abilities.
Proven ability to maintain high standards of cleanliness and guest satisfaction.
Knowledge of health and safety regulations and best practices.
Strong organizational and problem-solving skills.
Flexibility to adapt to changing business needs and priorities.
Bachelor's degree in Hospitality Management or related field preferred.
Compensation & Benefits
Wage ranges from $55k to $68k, depending on experience, with opportunities for professional growth and advancement.
Team Member Perks include:
Free Ski and Golf Passes for self and dependents, and access to other Boyne Resorts
Resort discounts on lessons, equipment rentals, dining, retail, lodging, and spa
End-of-season service and loyalty bonus
Eligibility for affordable team member housing
Benefits package includes health insurance, 401 (k) plan, HSA match, dental insurance, life insurance, vision insurance, and PTO.Estimated Salary: $20 to $28 per hour based on qualifications.
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